FAQs
Yes, we encourage our guests to bring their dog’s food in order to keep them on a routine while they’re away from home. If your pet runs out of food we do have “Pack Food” which is Canadae Adult Grain Free Salmon Recipe at an additional cost.
Canine Cough sometimes referred to as “kennel cough” is a family of viruses with over 200 known stains. This virus is typically spread by saliva or airborne droplets and is highly transmissible. Even though it is sometimes referred to as “kennel cough” this virus can be found anywhere dogs frequent such as, the pet store, neighborhoods, dog parks, bars, vet’s office, daycare, etc.
Typically canine cough presents as a dry cough or “hacking” sound, and most dogs will recover without medical intervention. Dogs who are at risk for canine cough developing into pneumonia or something more serious are older / senior dogs, puppies, or immunocompromised dogs. It is important however to always see a veterinarian any time your dog presents symptoms; symptoms could seem to appear as canine cough but turn out to be a more serious virus.
**Currently as of Fall of 2022 – There is a virus going around in North Carolina and East Coast regions that seems to have a greater risk of developing into pneumonia. We take any contagious symptoms very seriously. If your dog has experienced any coughing, sneezing, etc. Please keep them at home and with at least 14 days free of symptoms before they can return. This is a precaution for the other dogs in our care. Even if your dog has mild symptoms they can present differently and more severe in another dog.
Additional Information on vaccines:
Bordetella vaccinations do not guarantee any protection from this virus, but it does help if the strains encountered are of the most common variety. All “Bordetella” vaccines on the market only protect against about 30 strains. For the most effective protection we recommend that the Bordetella vaccine is administered every 6 months rather than every year, and more than seven days prior to a boarding or daycare reservation. It is also proven more effective if given intranasal or orally rather than a shot.
We also highly recommend getting the Para-Influenza Vaccine, Adenovirus, Leptospira, and Canine Influenza. Even with all these vaccines, there is still some risk of your dog getting sick.
What we do to minimize risk:
- We require all dogs to have necessary vaccines.
- We quarantine any dog at the first sight of any contagious symptom such as: Coughing, Sneezing, Discolored discharge from the eyes or nose.
- We use disinfectants capable of killing naked viruses such as Parvo.
- We disinfect our play yards every other day.
- We clean communal bowls or toys daily.
- We disinfect our floors twice daily and deep clean each kennel room once a week
By size (small, medium-large, large-XL) energy level (no play, low energy, medium, high energy), and play style (cat-like, chase, no play, body slam, wrestle).
Stay tuned, this answer is coming soon!
Yes, we have report cards that will be sent every day that include pictures and sometimes videos! They can also call or email.
So who can stay with us at Pack Pet Resort? Well, there are some qualifications as follows:
- For daycare and boarding, if you are over 1 year and unaltered, there is an additional fee
- Each dog must complete a “Meet & Greet”, a thorough temperament assessment to determine if they are a good fit for our facility and if they qualify for group play.
- Dogs with fleas will need to be treated as soon as they arrive, or they will not be able to stay for daycare or boarding.
- Dogs without appropriate vaccines will not be allowed to stay with us until they have had their shots.
- Puppies must be at least 4 months of age and have all rounds of all required vaccines before utilizing our grooming, boarding, or daycare services. Puppy class has different requirements.
For many dog parents, leaving their furry family member for the first time can be a stressful experience. Our professionally trained team goes the extra mile to calm both dogs and their parents. We’ll care for your pup as if they’re our own and ensure they have the most exciting day ever!
To be able to utilize our daycare and boarding services, all dogs must participate in the meet and greet process. The meet and greet is conducted on-site by a team of our trained professionals and includes the following steps:
- Drop off your dog at the appointment time, the process is between 2-3 hours with no charge.
- Dog will spend time in our suites to make sure we have the right fit and that they feel comfortable.
- Next, they will meet our staff and interact with them.
- Dogs then will see our play yards and spend time getting used to the environment. They have time to smell and explore.
- Then we introduce them on a leash to our most regular and long-term customers that we know very well.
- We monitor them with 1-3 dogs then introduce them to a group that we thing will fit their energy, play style and size best.
- All of this is done to test temperament of your dog with other individual dogs and the play group as a whole.
- Your dog is scored based on the information you (the customer) provided in their profile and how they did during all our meet-and-greet steps.
- Keep in mind that not all dogs are suited for daycare. This doesn’t mean that your dog has a problem, or is deficient in some way, it is just what it is.
Yes, any additional dog will receive a %10 discount.
Yes, as long as it is clearly labeled with your dog’s name with tape, and we ask that you limit your dog to two items from home.
Yes. Family dogs are more than welcome to share a suite. North Carolina state law requires that no more than three dogs be housed in any one enclosure, so if you have more than three they will have to be split up accordingly. As long as there are no signs of aggression or needs to separate to feed. At a facility where many dogs are in close proximity, it is common for dogs to act differently in this environment. We always prioritize the safety of the dogs in our care; If at any time we notice behavior that could be a potential concern we will separate your dogs into different suites. We recommend giving your pet their own space to avoid any increased risks.
Suite Sharing Information
Despite how well pets may interact with each other at home, there are a variety of factors that may cause that positive relationship to temporarily change when pets visit a new or different location such as a Boarding / Daycare facility.
A Boarding / Daycare facility is an extremely different environment than a pet’s home. While we do the best we can to keep the environment as stress-free as possible, some aspects of the pet’s experience cannot be changed.
Within this environment, there are new smells, sounds, and sights that pets will encounter. Our facility can house up to 120 animals at any given time. This is a very different environment than they are used to, and comfortable with, at home which may cause different behaviors to occur. These behaviors could include:
1. Barrier Frustration
Have you noticed that your dog may bark excessively at the door or at your backyard fence but once the person approaching has come into the home or into the yard, your pet calms down? This is due to Barrier Frustration.
Barrier Frustration is when dogs develop frustration when something prevents them from interacting how they want with certain stimuli in the environment. While our suites and yards are designed for the comfort of dogs, they still have those necessary glass or fence barriers. This may cause dogs to react to other dogs with aggressive barking or energy while in their suites or in our play yards even if the dog reacting is friendly.
The main issue with Barrier Frustration arises when Redirected Aggression occurs.
2. Redirected Aggression
Redirected Aggression is when a dog is physically incapable of interacting with their intended target and interacts with another animal or person next to them instead. It does not matter if the person or pet is a simple bystander or a known family member, the first dog redirects its aggression onto the closest thing it can. This becomes an extremely large risk when housing two pets in the same suite. Even if they have never shown aggression to each other before.
3. Resource Guarding
Another concern that occurs when many dogs are in one area is Resource Guarding.
When multiple dogs are around each other, even if they are housemates, certain resources may become more important to them than if that dog were alone. This could be with toys, food, water, a specific person or with a specific area.
It is common to see Resource Guarding at locations where multiple dogs can interact with one another such as dog parks. An example may be that a dog may guard their suite’s water bowl because they think other unknown dogs may take their water. Due to this natural instinct, they also do not allow their own housemate to drink either.
4. Destructive Behavior
Destructive Behavior at home typically occurs when a pet is unstimulated or bored. However, in a Boarding / Daycare environment, it may be a side effect of the other previously discussed behaviors.
Dogs can tear apart their toys, rip open their beds, defecate or urinate on their belongings or even do unwanted remodel work on their suite in an attempt to gain control over an environment that they have very limited say in.
So even dogs that never chew or have accidents may do these things on purpose to release frustration, show dominance or be the controller of their resources.
Our staff is specially trained to notice signs of Barrier Frustration, Redirected Aggression, Resource Guarding, Destructive Behaviors, and any other risks that may develop while dogs are housed together.
Unlike the constant supervision of our playgroups, dogs in suites are unable to be monitored at all times. This means that while pets are secure in their suites, they are still unattended at certain times of the day and overnight. During these unmonitored times is when those unwanted behaviors can become critically dangerous.
Due to the behaviors listed above that are so commonly seen at Pack, we recommend housing any pets separately to reduce the risks of physical injury, mental injury, and even fatalities.
Yes, but at an additional cost. All medications, vitamins, supplements, etc. must be in their original containers per Ag Department Regulation.
Medication Fees
- Out of Meal time – $5.00/night
- Non-Pill Form – $5.00/night
- 3+ Medications – $5.00/night
*Only one of the above will be applied at once*
- Special Handling – $5.00+/night Pill Pockets $1.00/pill pocket
Absolutely! Of course! Please feel free to email or call us during normal business hours. Our staff will call and or email if there are any concerns with eating, drinking, etc.
Not a problem. We have refrigeration & freezer capabilities for your dog’s special food. We also have a medication fridge!
Not at all! We encourage clients with dogs who have food allergies to bring their own food and treats, which we will give to your pet as instructed. We keep important information like this on each pet’s profile to ensure safety.
Unaltered dogs are allowed in playgroups for an additional fee, with the exception of dogs in heat or those displaying behavioral issues. An additional fee of $10 per day/night.
Rabies 1 or 3 year (puppies four months of age), DHLP / DHPP 1 or 3 years, Bordetella 6 months or 1 year *
Bordetella, administered within the previous 6 months, and more than seven days from a boarding reservation is highly recommended. We recommend that your pet’s Bordetella vaccine be given intranasal or orally for more protection against this virus.
Cats: Rabies 1 or 3 years, FVRCP 1 or 3 years All vaccination records must be from a licensed veterinarian