Yes, we encourage our guests to bring their dog’s food in order to keep them on a routine while they’re away from home. If your pet runs out of food we do have “Pack Food” which is Canadae Adult Grain Free Salmon Recipe at an additional cost.
Canine Cough sometimes referred to as “kennel cough” is a family of viruses with over 200 known stains. This virus is typically spread by saliva or airborne droplets and is highly transmissible. Even though it is sometimes referred to as “kennel cough” this virus can be found anywhere dogs frequent such as, the pet store, neighborhoods, dog parks, bars, vet’s office, daycare, etc.
Typically canine cough presents as a dry cough or “hacking” sound, and most dogs will recover without medical intervention. Dogs who are at risk for canine cough developing into pneumonia or something more serious are older / senior dogs, puppies, or immunocompromised dogs. It is important however to always see a veterinarian any time your dog presents symptoms; symptoms could seem to appear as canine cough but turn out to be a more serious virus.
**Currently as of Fall of 2022 – There is a virus going around in North Carolina and East Coast regions that seems to have a greater risk of developing into pneumonia. We take any contagious symptoms very seriously. If your dog has experienced any coughing, sneezing, etc. Please keep them at home and with at least 14 days free of symptoms before they can return. This is a precaution for the other dogs in our care. Even if your dog has mild symptoms they can present differently and more severe in another dog.
Additional Information on vaccines:
Bordetella vaccinations do not guarantee any protection from this virus, but it does help if the strains encountered are of the most common variety. All “Bordetella” vaccines on the market only protect against about 30 strains. For the most effective protection we recommend that the Bordetella vaccine is administered every 6 months rather than every year, and more than seven days prior to a boarding or daycare reservation. It is also proven more effective if given intranasal or orally rather than a shot.
We also highly recommend getting the Para-Influenza Vaccine, Adenovirus, Leptospira, and Canine Influenza. Even with all these vaccines, there is still some risk of your dog getting sick.
What we do to minimize risk:
- We require all dogs to have necessary vaccines.
- We quarantine any dog at the first sight of any contagious symptom such as: Coughing, Sneezing, Discolored discharge from the eyes or nose.
- We use disinfectants capable of killing naked viruses such as Parvo.
- We disinfect our play yards every other day.
- We clean communal bowls or toys daily.
- We disinfect our floors twice daily and deep clean each kennel room once a week
By size (small, medium-large, large-XL) energy level (no play, low energy, medium, high energy), and play style (cat-like, chase, no play, body slam, wrestle).
Stay tuned, this answer is coming soon!
Yes, we have report cards that will be sent every day that include pictures and sometimes videos! They can also call or email.
So who can stay with us at Pack Pet Resort? Well, there are some qualifications as follows:
- For daycare and boarding, if you are over 1 year and unaltered, there is an additional fee
- Each dog must complete a “Meet & Greet”, a thorough temperament assessment to determine if they are a good fit for our facility and if they qualify for group play.
- Dogs with fleas will need to be treated as soon as they arrive, or they will not be able to stay for daycare or boarding.
- Dogs without appropriate vaccines will not be allowed to stay with us until they have had their shots.
- Puppies must be at least 4 months of age and have all rounds of all required vaccines before utilizing our grooming, boarding, or daycare services. Puppy class has different requirements.
For many dog parents, leaving their furry family member for the first time can be a stressful experience. Our professionally trained team goes the extra mile to calm both dogs and their parents. We’ll care for your pup as if they’re our own and ensure they have the most exciting day ever!
To be able to utilize our daycare and boarding services, all dogs must participate in the meet and greet process. The meet and greet is conducted on-site by a team of our trained professionals and includes the following steps:
- Drop off your dog at the appointment time, the process is between 2-3 hours with no charge.
- Dog will spend time in our suites to make sure we have the right fit and that they feel comfortable.
- Next, they will meet our staff and interact with them.
- Dogs then will see our play yards and spend time getting used to the environment. They have time to smell and explore.
- Then we introduce them on a leash to our most regular and long-term customers that we know very well.
- We monitor them with 1-3 dogs then introduce them to a group that we thing will fit their energy, play style and size best.
- All of this is done to test temperament of your dog with other individual dogs and the play group as a whole.
- Your dog is scored based on the information you (the customer) provided in their profile and how they did during all our meet-and-greet steps.
- Keep in mind that not all dogs are suited for daycare. This doesn’t mean that your dog has a problem, or is deficient in some way, it is just what it is.
Yes, any additional dog will receive a %10 discount.
Yes, as long as it is clearly labeled with your dog’s name with tape, and we ask that you limit your dog to two items from home.
Yes. Family dogs are more than welcome to share a suite. North Carolina state law requires that no more than three dogs be housed in any one enclosure, so if you have more than three they will have to be split up accordingly. As long as there are no signs of aggression or needs to separate to feed. At a facility where many dogs are in close proximity, it is common for dogs to act differently in this environment. We always prioritize the safety of the dogs in our care; If at any time we notice behavior that could be a potential concern we will separate your dogs into different suites. We recommend giving your pet their own space to avoid any increased risks.
Yes, but at an additional cost. All medications, vitamins, supplements, etc. must be in their original containers per Ag Department Regulation.
- Out of Meal time – $5.00/night
- Non-Pill Form – $5.00/night
- 3+ Medications – $5.00/night
*Only one of the above will be applied at once*
- Special Handling – $5.00+/night Pill Pockets $1.00/pill pocket
Absolutely! Of course! Please feel free to email or call us during normal business hours. Our staff will call and or email if there are any concerns with eating, drinking, etc.
Not a problem. We have refrigeration & freezer capabilities for your dog’s special food. We also have a medication fridge!
Not at all! We encourage clients with dogs who have food allergies to bring their own food and treats, which we will give to your pet as instructed. We keep important information like this on each pet’s profile to ensure safety.
Unaltered dogs are allowed in playgroups for an additional fee, with the exception of dogs in heat or those displaying behavioral issues. An additional fee of $10 per day/night.
Rabies 1 or 3 year (puppies four months of age), DHLP / DHPP 1 or 3 years, Bordetella 6 months or 1 year *
Bordetella, administered within the previous 6 months, and more than seven days from a boarding reservation is highly recommended. We recommend that your pet’s Bordetella vaccine be given intranasal or orally for more protection against this virus.
Cats: Rabies 1 or 3 years, FVRCP 1 or 3 years All vaccination records must be from a licensed veterinarian